Privacy Policy

Welcome to Bear Painters (“Company,” “we,” “our,” or “us”). Your privacy matters to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, request an estimate, contact us, or use any of our services.

This Privacy Policy applies to customers located in Walden, New York and surrounding communities that we serve.

By using our website or submitting your information, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect information that you voluntarily provide when you contact us, request an estimate, schedule a service, complete a form, subscribe to updates, or communicate with us by phone, email, SMS, or through our website.

The information we may collect includes:

• Full name

• Email address

• Phone number

• Property address

• Mailing address if different

• Project details

• Type of painting service requested

• Photos or documents you choose to upload

• Preferred appointment dates and times

• Any additional information you provide

We also automatically collect certain technical information when you visit our website, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Time spent on our website

• Referral source

• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Respond to your questions

• Prepare estimates

• Schedule appointments

• Complete painting projects

• Communicate project updates

• Process customer requests

• Improve our website and customer experience

• Send appointment reminders

• Send service updates

• Provide warranty support

• Maintain customer records

• Prevent fraud

• Comply with legal obligations

We may also use your contact information to send promotional emails and SMS messages regarding:

• Special offers

• Seasonal promotions

• Discounts

• New services

• Maintenance reminders

• Company announcements

Our marketing communications are intended to provide relevant information that may benefit our customers.

SMS and Email Communications

By submitting your contact information through our website or directly to our team, you consent to receive automated emails, text messages, appointment reminders, service notifications, follow ups, marketing communications, and promotional offers from Bear Painters.

Message frequency may vary depending on your interaction with our company.

Standard message and data rates may apply according to your mobile carrier.

You can opt out of receiving marketing SMS messages at any time by replying STOP to any text message.

You can unsubscribe from marketing emails by clicking the unsubscribe link included in our emails.

If you need assistance, call our customer support line at +1 (845) 685-8402.

Please note that even if you opt out of marketing communications, we may still contact you regarding active estimates, scheduled appointments, invoices, warranties, customer service, or other transactional matters.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve website performance, analyze visitor activity, remember user preferences, and enhance your browsing experience.

Cookies may also be used for:

• Website analytics

• Advertising campaigns

• Remarketing

• Conversion tracking

• Performance monitoring

You can disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Analytics

We may use analytics services to understand how visitors use our website. These services may collect anonymous usage information including pages viewed, clicks, traffic sources, browser information, and device information.

This information helps us improve our website and services.

Advertising

We may use online advertising platforms to display advertisements based on previous visits to our website.

Advertising technologies may use cookies or similar tracking methods to provide more relevant advertisements.

How We Share Information

We do not sell your personal information.

We may share your information only when necessary with trusted third parties, including:

• Scheduling software providers

• Customer relationship management platforms

• Email service providers

• SMS communication providers

• Payment processors

• Website hosting providers

• Marketing service providers

• Analytics providers

• Professional advisors

• Government agencies when required by law

These service providers are required to use your information only for authorized business purposes.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Maintain customer records

• Meet legal requirements

• Resolve disputes

• Enforce agreements

• Improve customer service

When information is no longer needed, we securely delete or anonymize it where reasonably possible.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Although we work to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have certain privacy rights under applicable laws.

You may have the right to:

• Request access to your personal information

• Request corrections to inaccurate information

• Request deletion of eligible personal information

• Request information about how your data is used

• Withdraw consent where applicable

• Opt out of marketing communications

To exercise these rights, please contact us using the information provided below.

Children’s Privacy

Our services are intended for adults.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that information has been collected from a child without appropriate parental consent, we will promptly delete it.

Third Party Websites

Our website may contain links to third party websites.

We are not responsible for the privacy practices, security, or content of websites operated by third parties. We encourage you to review their privacy policies before providing personal information.

Business Transfers

If Bear Painters is involved in a merger, acquisition, sale of assets, financing, or other business transaction, customer information may be transferred as part of that transaction, subject to applicable privacy laws.

Legal Compliance

We may disclose personal information when we believe disclosure is necessary to:

• Comply with applicable laws

• Respond to legal requests

• Protect our legal rights

• Prevent fraud

• Protect customer safety

• Enforce our policies

• Protect our business interests

Do Not Track

Some web browsers offer a Do Not Track feature. Because there is no universally accepted standard for responding to these signals, our website may not respond to Do Not Track requests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated version becomes effective immediately upon being posted on our website. Continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us.

Bear Painters

Phone: +1 (845) 685-8402

We will make reasonable efforts to respond to privacy related requests in a timely manner.